“It’s difficult for me to say what it’s like to be part of a family business,” said Leslie Jones-Vogel, operations manager for Les Jones Roofing. “I have spent my entire life working for one, so I have no basis for comparison. But I can tell you that the people who work here feel like my family – not just my mom and dad, who founded this company in 1981, but also every installer, project manager and member of our sales team, too.
“I started coming to work with my father on Saturdays before I turned 10 years old. He would take my brother and sister and me to job sites and sometimes let us go up on the roofs with him. We would also help ‘clean’ the office by straightening the magazines in the break room and emptying the garbage pails. I left many important notes for the office staff on their desks – drawings of dogs and cats, to be more accurate. When I grew older I spent a summer working at Architectural Sheet Metal, our in-house fabrication shop. In would come big, flat sheets of metal; out would go all the flashing, capping and other components our team needed to create quality roofs.
“I’m glad I had to earn my way into the office. Spending so much time in the field helped me appreciate just how much effort goes into our work. That’s why I valued the opportunities to answer our clients’ phone calls, support our project managers and production team, take care of all the human resources tasks, create notes that are more informative than a drawing of a kitten, and keep the whole operation running smoothly. You can’t manage a small business unless you know how to wear multiple hats.
“My father always says that our core value is customer service. Just like my job duties, providing great customer service isn’t limited to a single focus. Whether our client needs the entire roof replaced on their massive commercial property – or simply asks us to check a patch of their modest ranch home’s roof for ice damage – completely serving their needs demands the highest degree of craftsmanship, the highest-quality materials, and seamless communication from the start of the project until its completion.
“Minnesota’s weather provides the ultimate test of a roofer’s skill. That’s why we hire the Twin Cities’ most experienced installers, although we are also happy to train people with no previous experience so long as they show the drive and initiative for the work. It’s satisfying to set people on a great career path, and we appreciate that a novice hasn’t already developed any bad habits that they can bring to our clients’ properties.
“We work with an enormous range of materials: asphalt shingles, sheet metal, wood shake, slate, tile, rubber membrane and copper. That’s how we’re able to serve such a diverse range of clients including large corporations, HOAs, regular homeowners, and even the Minnesota Historical Society. We do a great deal of carpentry and waterproofing as well, which allows us to take care of leaks, water damage and ice dams independently or as part of a larger project.
“The sheer scope of our services means that we haven’t got the liberty of cutting corners. You’ll find samples of our work everywhere you look in the Twin Cities. If each one doesn’t epitomize the level of craftsmanship our team delivers, then we can’t rightly expect to stay in business for another four decades.
“Skill is only half of the battle when it comes to roofing. We can only create roofs that will hold up against harsh weather and look great for many years to come by partnering with our industry’s most reputable manufacturers. We are a Master Elite contractor with GAF, a Platinum Preferred contractor with Owens Corning, a Select ShingleMaster with CertainTeed, and a certified EPDM and TPO flat roofing installer with Firestone. Those distinctions place us in the top one percent of American roofing contractors, and they ensure that our clients receive whichever materials and warranties they need to rest assured their roofs are built to last.
“Too many contractors seem to disappear from the face of the earth whenever you need them most. We’re just the opposite. Whenever you call Les Jones Roofing, you’ll hear a friendly, helpful voice at the other end of the line. Our project managers are always available to keep you apprised of your project’s status. You’ll know the instant we have to delay our work due to inclement weather. And on the rare occasion when we have to correct an installation error or a defective product, you can expect us to arrive right away to provide the solution free of charge. Even if a problem materializes long after our last visit, our manufacturers’ warranties and our own 10-year workmanship warranty both guarantee true peace of mind.
“Like I said, it all takes a lot of effort, but every facet of my job is inseparable from our greater mission: to make our family name synonymous with the best roofing service the Twin Cities metro has to offer.”
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